PRIVACY POLICY

Last Updated: February 26, 2025

INTRODUCTION

Ultra Energy Supplements Trading L.L.C ("we," "us," or "our") operates the website Topnutrition.ae (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We are committed to protecting your privacy in accordance with applicable laws and regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 On Personal Data Protection and any subsequent amendments.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Site.

INFORMATION COLLECTION AND USE

Personal Information

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Phone number
• Address
• Date of birth (where required for age verification)
• Payment information

How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Provide customer support
• Send you administrative emails (such as order confirmations)
• Send you marketing and promotional communications (with your consent)
• Improve our website and product offerings
• Comply with legal obligations
• Prevent fraudulent transactions
• Address disputes and troubleshoot problems

Legal Basis for Processing

We process your personal information based on:

• Your consent
• The necessity to perform our contractual obligations to you
• Our legitimate business interests
• Compliance with legal obligations under UAE law

DATA STORAGE AND SECURITY

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Personal data is stored on secure servers located in the United Arab Emirates or in other countries that provide adequate data protection as determined by UAE authorities.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We use the following types of cookies:

• Essential cookies: Necessary for the operation of our Site
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site
• Functionality cookies: Enable us to personalize our content for you
• Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

DATA SUBJECT RIGHTS

Under UAE data protection laws, you have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information in certain circumstances
• The right to withdraw consent at any time for processing based on consent
• The right to object to processing for direct marketing purposes
• The right to data portability in certain circumstances

To exercise any of these rights, please contact us using the details provided below.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the information to the UAE and process it there. Your submission of such information represents your agreement to that transfer.

We will ensure that any international transfers of personal data are conducted in accordance with UAE data protection laws and regulations.

CHILDREN'S PRIVACY

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

MARKETING COMMUNICATIONS

We may use your contact information to send you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send or by contacting us.

USE OF HEALTH INFORMATION

We understand that information related to dietary supplement purchases may be considered sensitive health-related information. We treat such information with additional care and confidentiality. We do not use health-related information for marketing purposes without explicit consent.

DATA BREACH NOTIFICATION

In the event of a data breach that compromises your personal information, we will notify you and the relevant UAE authorities in accordance with applicable law.

CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact us at:

ULTRA ENERGY SUPPLEMENTS TRADING L.L.C
Email: info@topnutrition.ae
Address: Office No. 66, Hind Abdul Ghafar Gholoom Building, Deira - Al Khabaisi, Dubai, UAE
Mobile: +971-58-563-8892

License No.: 1123410
Registration No.: 1921206
Chamber Membership No.: 432019

GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.